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Privacy Policy & Cookies

This site is operated by ALG Tide UK Ltd (Company No. 08514631), trading as “Travel Impressions” or “Bespoke Voyages”.  References to Travel Impressions and Bespoke Voyages herein include the above-named companies and any company within the same group of companies.  This policy may change from time to time, so please check back periodically.
 
Privacy Policy
We understand and respect the importance of your privacy. The following information explains what personal data we may collect from you when you use this site, and how we will hold and use that data.

For the purposes of the General Data Protection Regulation EU 2016 (GDPR), ALG Tide UK Ltd is the Data Controller for this site.

Information we may collect from you:

When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us when we specifically ask for it. We ask you for personal information in a variety of circumstances such as:

  • When you make a travel booking or purchase any other service from our website or through our customer service team:
  • If you are looking to book a holiday or request a brochure, we will ask for your name, your postal address, telephone number and email address.  We will also need the names of all travellers and if any of your party are children, we will need their age at the time of your departure, subject to the service being booked we may need Date of Birth. 
  • If we are collecting a credit/debit card payment from you (where you are not booking with a Travel Agency) then we will need your credit/debit card information – including card number, cardholder name, security code and expiry date.  This will allow your payment to be taken online.
  • When you register with us, subscribe to our newsletter or register for offers/promotions.
  • When you provide information to enter a competition, take part in any survey, provide feedback or if you report a problem with this site.

How we will use your data
We need this information so that we can provide these details to the relevant hotels, airlines, transfer providers who will provide services to you.  These being the services that you have entered into a contract with us.  This may include the transfer of information outside the European Economic Area (EEA).  Where you enter into a contract with us, we will usually retain this data for approximately 7 years from the end date of the contract.

We will also need to send you information on your holiday, Confirmation/Invoices, Itineraries and Travel Documents or any other details that may be important for your holiday.

We only provide your information to 3rd parties who are being used to provide services for your travel booking.  We do not pass your information to 3rd parties for marketing purposes.

Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using TLS (Transport Layered Security) technology or via SSL (Secure Sockets Layer).

Some of the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA that work for us or for any of our suppliers (e.g. airlines, hoteliers, etc). Countries outside of the EEA may not have the same level of privacy laws as exist in the UK. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies
This site uses cookies to distinguish you from other users. Some of these cookies are essential to make this site work properly, to allow you to make your travel booking or other purchases, and to enable ALG Tide UK Ltd to fulfil your purchase requests.  Other types of cookie help us to provide you with a good experience when you browse our site, allow us to improve our site or the way we provide our service to customers.

You can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). However, if you choose to remove cookies parts of the site may not work properly or your use of the site may be impaired.

In order to help us maintain and improve our service to you, we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which, in turn, allows us to recognise the computer used to access our site. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. We may use cookies to keep track of the transaction from one page to the next.

We use third-party application service providers to perform some tracking functions.  These companies may use cookie-based information (not including your name, address, email address or telephone number) about your visits to this website.  This information may include the pages you browse, and products and services viewed or booked for example. This helps us to better manage and develop our offers and to provide you with better products and services.  We may use this information to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners, other click-throughs from the site. We may disclose information of this nature in aggregate form to third parties but personal information on individual visitors will not be passed on to any third party.

Uses made of the information and your rights
We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising in connection with any contracts entered into between you and us, or between you and a third party supplier.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

To receive any marketing information, from our business you will need to opt in. 

If you are an existing customer, we will only contact you by electronic means (email) or via your postal address with information about goods and services related to your contract with us, unless you have opted in to receive information on other products and services from our business or promotional/marketing offers. 

If you have opted in but no longer wish to receive such information from us, please use the ‘unsubscribe’ feature in the e-communication that you have received or alternatively, write to:

Marketing Department
C/O ALG Tide UK Ltd
11 Francis Street
London SW1P 1DE

Or email datarequest@travimp.com

Our site can contain links to and from the websites of our principals, suppliers, advertisers and other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.

Disclosure of your information
We may disclose your personal information to any member of the ALG Tide UK Ltd group of companies, which means, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006, to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.
 
Your rights
Access to your personal data:

The General Data Protection Regulation EU 2016 (GDPR) gives you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. Any subject access request must be made in writing to:

Customer Services (SAR)
C/O ALG Tide UK Ltd
11 Francis Street
London SW1P 1DE

Changes to our privacy policy
We reserve the right to update or alter this Privacy Policy from time to time without notice to you.  Please review our policy regularly.

28 August 2018


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All Travel Impressions travel arrangements are operated by ALG Tide UK Ltd (Office Address 11 Francis Street, London, United Kingdom, SW1P 1DE; Registered Address 54 Portland Place, London, United Kingdom, W1B 1DY; Registered Number 08514631). Member of ABTA (number Y6128) and ATOL (number 10780).
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